We explain the categories of information that may be handled when you use EnoFlix.
Privacy & Data
Your data should make sense to you.
This Privacy Policy explains what information EnoFlix may collect, why we use it, how it can support your viewing experience, when it may be shared, how long it may be retained and the privacy choices available to you.
Account
Identity & settings
Viewing
Activity & progress
Devices
Playback & security
Billing
Transactions
Support
Help interactions
Account, communication, cookie and privacy settings can provide choices over your experience.
Security controls help protect accounts, transactions, playback and EnoFlix systems.
Depending on your location, you may have rights to access, correct, delete or otherwise control personal information.
The data lifecycle
From collection to deletion.
Privacy is not only about what information is collected. It also includes why information is used, where it is protected, how long it remains necessary and what happens when it is no longer required.
01
Collect
Information may come from you, your use of the service, supported devices or authorized partners.
02
Use
Information helps operate accounts, playback, payments, recommendations, safety and support.
03
Protect
Security, access controls and monitoring help protect personal information and EnoFlix systems.
04
Retain
Information is retained according to business, legal, security and operational needs.
05
Delete
Information may be deleted, de-identified or otherwise handled when retention is no longer necessary.
Information categories
What EnoFlix may know.
The information available to EnoFlix depends on how you use the service, which features you use, your device and your relationship with EnoFlix.
Account
Account information
Information such as your name, account identifier, email address, authentication information, profile settings, language, preferences and subscription status.
Activity
Viewing activity
Titles viewed, watch progress, searches, watchlists, interactions, viewing times, language selections, subtitle choices and similar service activity.
Technology
Device & network information
Device type, application version, browser, operating system, identifiers, IP-related information, network information, playback capabilities and diagnostic data.
Billing
Transaction information
Subscription status, transaction history, purchase type, billing status, currency, payment-provider references and related information necessary to manage transactions.
Support
Communications
Information you provide when contacting customer support, reporting an issue, responding to surveys or otherwise communicating with EnoFlix.
Security
Safety & integrity signals
Authentication events, account changes, suspicious activity, fraud indicators, security logs and information used to protect EnoFlix and its users.
Region
Approximate location
Country, region or approximate location may be inferred from network information or service configuration to support licensing, language, pricing, security and legal requirements.
Sign-in
Connected identity services
If you choose a supported third-party sign-in method, EnoFlix may receive information the identity provider is authorized to share with us.
Performance
Analytics & diagnostics
Service performance, crashes, loading times, playback errors, feature interactions and similar information used to understand and improve reliability.
EnoFlix does not necessarily collect every category
listed above from every user. The information
involved depends on the service, feature, device,
transaction and jurisdiction.
Purpose
Why information is used.
EnoFlix uses information for purposes connected to providing, protecting, improving and personalizing the service, as well as meeting legal and contractual obligations.
01
Provide the service
Create and maintain accounts, authenticate users, provide playback, remember progress and deliver subscribed or purchased services.
02
Personalize your experience
Organize content, remember preferences and generate recommendations or other personalized experiences.
03
Process transactions
Manage subscriptions, purchases, billing status, payment confirmations, refunds and related account records.
04
Secure the platform
Detect unauthorized access, fraud, suspicious behaviour, security threats and misuse of EnoFlix systems.
05
Improve quality
Diagnose errors, measure reliability, improve playback, evaluate features and understand how the service performs.
06
Communicate with you
Send account, security, transaction, support and legally required communications, and marketing where permitted.
07
Comply with law
Meet legal, tax, accounting, regulatory, rights-management and lawful government requirements where applicable.
Personalization
A service shaped around what you watch.
EnoFlix may use viewing activity and related preferences to organize the service, continue playback, remember language settings and provide recommendations.
Recommendation systems can change over time as
EnoFlix improves ranking methods, introduces
new features or receives new content.
Recommendations
Watch history
Languages
Watchlist
Interactions
Transactions
Payments and financial information.
Payments may involve EnoFlix and authorized payment providers, app stores or other billing partners.
Payment processing
Depending on the payment method, payment-card or other financial credentials may be processed directly by an authorized payment provider rather than stored in full by EnoFlix.
EnoFlix may receive transaction status, payment method type, billing references, fraud signals and other information necessary to provide the purchased service.
App stores & partners
If a purchase is made through a third-party platform, that provider may independently process the payment and apply its own privacy practices.
Cookies & similar technologies
Technologies that keep EnoFlix working.
EnoFlix and service providers may use cookies, local storage, software development kits and similar technologies for functionality, authentication, security, preferences, analytics and permitted advertising purposes.
01
Essential
Technologies needed for authentication, security, playback, account functionality and core service operation.
02
Preferences
Technologies that remember settings such as language, region or interface preferences.
03
Measurement
Technologies that help understand service performance, usage and reliability.
04
Advertising
Where EnoFlix offers ad-supported experiences, permitted technologies may help deliver, measure or limit advertising.
See the
EnoFlix Cookie Policy
for additional information about cookies and
related technologies.
Information sharing
When information may move beyond EnoFlix.
Personal information may be disclosed where necessary to provide the service, support legitimate business operations, comply with law or protect users and the platform.
Infrastructure, payment, security, analytics, support, communications and other providers working on behalf of EnoFlix.
Information may be shared where necessary to manage licensed services, promotions, transactions or partner functionality.
Information may be involved in a merger, acquisition, financing, restructuring or sale of all or part of a business, subject to applicable safeguards.
Information may be disclosed when reasonably necessary to comply with law, enforce rights, investigate fraud or protect people, EnoFlix and its systems.
EnoFlix does not treat ordinary disclosure to a
service provider working on our behalf as that
provider's unrestricted right to use your
information for unrelated purposes. Specific legal
definitions of "sale" or "sharing" can differ by
jurisdiction.
Advertising-supported experiences
Some EnoFlix plans or experiences may include advertising.
Where permitted, information such as general region, device characteristics, content context, ad interactions or other limited signals may be used to select, deliver, measure or limit advertising.
Where applicable law treats certain advertising-related disclosures as a "sale", "sharing" or similar regulated activity, EnoFlix will provide legally required notices or choices where applicable.
Marketing choices
Promotional communications may include unsubscribe or preference controls where required.
Essential account, transaction, security and service communications may still be sent when necessary to provide or protect your account.
Your controls
Privacy is also about choice.
The controls available to you can depend on the feature, device, plan and jurisdiction.
A
Account information
Review or update supported profile, language, account and communication information.
P
Profile preferences
Manage profiles, watchlists, playback, language and other supported personalization settings.
C
Cookie choices
Where available, control optional cookies or similar technologies through supported settings.
M
Marketing preferences
Use available unsubscribe or preference tools to manage promotional communications.
S
Account security
Use available password, verification, device and account-security controls to protect access.
R
Privacy requests
Submit an applicable request to access, correct, delete or otherwise exercise privacy rights.
Legal rights
Rights may vary by where you live.
Depending on applicable law, you may have some or all of the following rights. Certain rights can be subject to exceptions, verification or other legal requirements.
01
Access
Request information about personal information associated with you.
02
Correction
Ask for inaccurate or incomplete information to be corrected where required.
03
Deletion
Request deletion of eligible personal information, subject to permitted retention.
04
Portability
Receive eligible information in a portable format where applicable law provides this right.
05
Objection or restriction
Object to or request limits on certain processing where applicable.
06
Withdraw consent
Where processing depends on consent, withdraw that consent subject to applicable law.
07
Appeal
In some jurisdictions, appeal a decision concerning a privacy-rights request.
08
Complain
Contact an appropriate privacy or data protection regulator where that right applies.
09
Advertising choices
Exercise legally available rights concerning certain advertising or regulated data-sharing practices.
EnoFlix may need to verify your identity before
fulfilling certain privacy requests. We may also
need information sufficient to identify the
relevant account or records.
Stewardship
Keeping information responsibly.
Retention
EnoFlix retains information for periods that are reasonably necessary for the purposes described in this Policy.
Retention can depend on the type of information, whether your account remains active, legal requirements, transaction records, security needs, dispute resolution and legitimate operational requirements.
When information is no longer required, it may be deleted, de-identified, aggregated or otherwise handled in accordance with applicable requirements.
Information security
EnoFlix uses administrative, technical and organizational safeguards intended to protect personal information and the integrity of the service.
No digital system can guarantee absolute security. Users should also protect account credentials and notify EnoFlix if they suspect unauthorized account access.
Additional account-safety guidance is available through the Safety Centre .
International processing
EnoFlix is designed to support users, infrastructure, partners and service providers across multiple locations.
Personal information may therefore be processed outside the province, state, country or region where you live.
Where required, EnoFlix uses legally recognized safeguards or other permitted mechanisms for international data processing.
Families
Children and younger viewers.
EnoFlix may provide profiles, parental controls or family-oriented features designed to help households manage viewing experiences.
Account responsibility
Where a child is not legally permitted to create or manage an account independently, the account holder or responsible adult should manage access in accordance with applicable law.
Age-appropriate handling
EnoFlix may apply additional controls or restrictions where required for services directed to or likely to be used by younger audiences.
Automated recommendations
EnoFlix may use automated systems to rank or recommend titles, organize rows, identify likely interests, select localized content or otherwise personalize the experience.
These systems may use signals such as viewing activity, content attributes, language, region, profile activity and aggregate trends.
Fraud & security automation
Automated tools may also help identify suspicious account behaviour, unusual transactions, compromised credentials or other risks.
Where applicable law provides rights concerning significant automated decisions, those rights will apply as required.
Other services
Third-party privacy practices.
EnoFlix may contain links or integrations with independent third-party websites, applications, platforms or services.
When another organization independently determines
how it handles your information, its own privacy
policy applies. Review third-party privacy
practices before providing information directly to
those services.
Changes to this Policy
EnoFlix may update this Privacy Policy as services, technology, business practices or legal requirements change.
If a change is material, EnoFlix may provide notice through the service, account communications or another appropriate method before the updated policy becomes effective, where required.
The effective date displayed at the top of this page identifies the current version.
Relationship to other policies
This Privacy Policy should be read together with the Terms of Use , the Cookie Policy and other notices presented for specific features or transactions.
Privacy requests
Want to exercise a privacy right?
Use EnoFlix Support for privacy questions, account-related requests or requests to exercise privacy rights. Additional request tools may be made available as EnoFlix expands into additional regions.
Privacy rights vary by jurisdiction. EnoFlix may
need to verify identity, account ownership or
authority to act for another person before
fulfilling a request.